Pricing & policy

Repair pricing and policy

Clear pricing matters. You should know how quoting works before you hand over your device.

Assessment time varies by device type and fault complexity. Pick-up and return charges apply based on distance. Mail-in repairs are available.

How pricing works

Initial estimate

Based on your description, a rough estimate may be provided where possible.

Assessment if needed

Some faults need proper testing before a confirmed quote can be given.

Approval before repair

No repair proceeds without your approval of the quoted cost.

No fix, no repair fee

If an approved repair attempt is unsuccessful, you are not charged for the repair itself.

What to include in your quote request

Device model
Current fault and what happened before it failed
Any previous repair attempts
Photos if relevant

Best way to get a quote

SMS is usually the fastest option. Send the model, the fault, and photos if useful. That makes the first reply more accurate and cuts down wasted back-and-forth.